IT Support

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Based in Pietermaritzburg, our managed IT support services will maintain and manage your IT infrastructure, and support your staff for a fixed monthly fee.

From general advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed IT support services and straightforward Service Level Agreements (SLA’s). We’ll take complete responsibility of your technology providing a comprehensive level of support including:

• Inclusive remote support by telephone, email and our portal
• Dedicated account management with Quarterly Business Reviews
• 24/7 infrastructure management & monitoring
• Scheduled preventative maintenance to ensure your systems are running at optimal levels
• Automated updates & patch management for Windows OS
• Third-party supplier management for any technology that is not provided by us
• Asset & licencing management to keep on top of your IT estate
• Optional reactive desk-side support and scheduled onsite visits
• Around-the-clock emergency support, providing peace of mind when you need it most (chargeable)

Get the versatility of a skilled workforce without the commitment of a contract. Our adaptable prepaid services are available in a range of sizes to suit your business needs.

With our prepaid service, you can control your budget and manage your spending by only paying for exactly what you need. We supply you with a skilled, competent IT workforce that blends seamlessly into your team when you need it the most. 

Wherever your business is, our engineers are ready to take your call and offer you support on-demand. You can pre-book time-slots and specify the number of hours and exactly what type of work you need to complete. Relax in knowing that you have a fully competent team ready and available to manage your services as you need them.

A comprehensive email service is critical for your business to function properly. Regardless of your size or industry, Microsoft Office applications—including Word, Excel and PowerPoint—are the mission-critical tools you need to get things done. Microsoft 365 offers the newest versions of these apps and others, along with cloud-based features that facilitate secure communication and collaboration on any device.

Avoid expensive Exchange servers that take funds away from your business. Instead, choose Microsoft 365, which provides everything a small business needs for increased mobility and efficiencies from their carefully selected technology solutions.

We can take care of migration, management, and consulting to lower your overall costs while equipping you with all the right tools for success. Let’s transform the way you work—in the office and on the go—with Microsoft 365.

Our managed 365 service offers the following benefits:

• Improved migrations from Exchange, CSP Provider, SBS Decommissions to Microsoft 365.
• Installation and optimisation of SharePoint, OneDrive, and Teams.
• Quality customer support is provided in a professional manner.
• Customised solutions are tailored to your needs.

In addition to receiving the benefits of working with our team, businesses can enjoy the innumerable advantages offered by a Microsoft 365 solution.

• A fully virtualised email and file-sharing server with secure access via the Microsoft Office 365 cloud.
• Easy scaling that can be adjusted to meet current and future business needs.
• A proven technological solution that helps companies remain within their allotted budget.
• Built-in disaster recovery services designed to keep your vital business data safe from harm.
• Multiple layers of security, including the Office 365 Message Encryption.
• A 99.9 percent uptime guarantee from Microsoft.
• Office 365 archiving solutions