– We do not sell or rent personally identifiable information
– We do not spam, and our policies forbid use of our services for spam
Altostratus Tech products and services are not designed to appeal to children under the age of 18. As such, the Sites are not directed at children under the age of 18 nor do we knowingly collect or maintain information from children under the age of 18 on the Sites.help your business succeed.
Altostratus Tech also subscribes to the principles for electronically collecting Personal Information outlined in the POPIA, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of personal information in our possession.
Altostratus Tech collects this information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and services are doing so in their capacity as employees or companies, most information we collect will be in that capacity (rather than information about you individually, such as your personal tastes). For these purposes, we have defined “Information” as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit the Sites, you may be asked to submit information. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. Our information collection and use practices are described in more detail below:
Sign Up / Registration
You may be asked, on behalf of your company, to complete sign up form(s) on the Sites or from within the products, with contact information for use by us in accordance with this policy. Visitors will be asked to provide the following information; First names; Surname; Cellphone number; Email address; Address and Company details (“Enquiry Information”)
The purpose for the Enquiry Information is in order to be able to communicate with the Visitor and to be able to answer their questions, including with a view to them possibly becoming a Customer. The Enquiry Information is furnished on a voluntary basis. By failing to provide the necessary Enquiry Information, will result in Altostratus Tech being unable reply to your enquiry about the Altostratus Tech Services offered or any other requests made.
We offer certain online support services at the Sites. If you access online support on any of the Sites, you will be identified by logging in but may be asked to provide other information to help us determine what the technical issues are and how best to help you resolve them.
When you subscribe or sign up to receive newsletters published or offered via the Sites, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services, as well as periodic communication with the express aim of providing thought-leadership by informing and educating.
These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use of the Online Platform. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the Online Platform to function optimally, but are not used in any way to identify you personally;
These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the Online Platform to work, but may enhance your browsing experience.
Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the various online marketing and advertising platforms and service providers used by us from time to time (such as but not limited to Google, Facebook and/or LinkedIn) to market and advertise Online Platform and Services across the web, using the relevant third party’s opt out page. Because many of our Online Platform features utilise cookies, we recommend that Users do no block them.
In connection with certain of our web-based services we collect certain additional information, including IP address, browser, connection speed, domain, referring URL, and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms, and calculate aggregate statistical information about the customers using these services.
This information is aggregated as anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.
Products & Services
In addition to the uses set forth above, we may use your Information to:
We may also use your Information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.
We may also provide Business Information to government agencies and to our vendors, suppliers, authorised resellers, and other business, development, and industry partners (“Partners”) to enable them to:
We will not access or release your data or personal information except in the following limited circumstances:
We want your Information to remain as secure as reasonably possible. We combine industry-standard technical safeguards with a code of conduct for those employees who are permitted to access our customers’ Information. When you purchase a product or service online, we use SSL encryption to encrypt your information before it is sent to us in order to ensure the integrity and privacy of the information that you provide to us via the Internet.
By default you will be given option to opt in for marketing or promotional related communication. Should you have opted in, we may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates.
You may opt out of receiving these communications as indicated below or on the main portal. However, please note that any election not to receive future communications applies only to promotional messages of Altostratus Tech and we may still send you relationship or transactional messages in order to notify you of important product issues and updates, compliance-related matters, for the renewal of existing subscription services, to resolve specific questions or requests made by you via phone, email, or the Web and in response to any activity completed on any of the Sites, including but not limited to, sign up, and requests for information.
Email Promotions. Each email we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional emails from Altostratus Tech that sent you the email promotion.
Despite these security measures, we do not represent or warrant that Information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords at all times.
You can always update the Business Information that you have provided to us and/or change your preferences with respect to marketing contacts from us by contacting Altostratus Tech, or by changing your preferences on the Altostratus Tech platform.
Users located outside South Africa who submit Business Information to us via the Sites should be aware that the information they submit will be transferred to our servers located in South Africa. Your submission of Business Information to us constitutes your consent to this transfer. Although we will collect and use your Business Information only as stated in this policy, laws generally applicable to the Protection of Personal Information in South Africa may not be as stringent as those in some users’ home jurisdictions although Altostratus Tech does comply with the Protection of Personal Information Act (POPIA).
The Information Officer for Altostratus Tech:
The User has the right to lodge a complaint with the Information Regulator.
Altostratus Tech falls under the jurisdiction of South Africa and as such South African law applies at all times.
Altostratus Tech (Pty) Ltd, registration Number: 2022/802588/07, a private company incorporated and operated in accordance with the laws of the Republic of South Africa, is a responsible party in terms of the POPI Act.
Application of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”)
Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when Altostratus Tech responds to the Data Messages. Data Messages sent by Altostratus Tech to a User will be deemed to have been received by such User in terms of the provisions specified in Section 23(b) of the ECT Act. Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between Users and Altostratus Tech.
Users warrant that Data Messages sent to Altostratus Tech from any electronic device owned or used by such User, from time to time, were sent and/or authorised by such User, personally as stated in terms of Section 43(1) of the ECT Act